Uipath Service Level Agreement

A service level agreement (SLA) is a crucial document that outlines the expected service levels between a service provider and their clients. SLAs are binding agreements that ensure that clients receive a specified level of service from their providers.

UiPath, a leading provider of Robotic Process Automation (RPA) services, is committed to delivering top-notch service to its clients. UiPath has established a comprehensive SLA that spells out its commitment to providing high-quality services and support to its clients.

The UiPath SLA covers critical areas such as uptime, performance, and support. The company guarantees a 99.9% uptime, which ensures that its clients can access its services consistently. UiPath also promises to address any performance issues experienced by clients promptly.

When it comes to support, UiPath provides its clients with several levels of support services. These include standard support, priority support, and dedicated support. Standard support is available 24/7 and is provided to all clients. Priority support provides clients with faster response times and dedicated support provides clients with a dedicated team of experts to handle their issues.

UiPath also offers its clients service credits if it fails to meet its SLA commitments. Service credits are monetary credits that are issued to clients if UiPath fails to meet its defined service levels. These credits can be used to compensate for service outages or performance issues.

In addition to its SLA, UiPath also provides its clients with a robust monitoring and reporting system. The system enables clients to monitor the performance of their RPA services in real-time. Clients can also access detailed reports on the performance of their services, enabling them to track their service levels and identify areas where improvements can be made.

In conclusion, UiPath`s SLA is a testament to the company`s commitment to providing high-quality RPA services to its clients. Its SLA covers critical areas such as uptime, performance, and support, and provides clients with service credits if UiPath fails to meet its commitments. UiPath`s monitoring and reporting system also enables clients to track their service levels and identify areas for improvement. As UiPath continues to grow and evolve, it`s clear that its focus on delivering exceptional service to its clients will remain a top priority.